Bestseller builds 110 automated test cases in 3 months with Leapwork, democratizing QA across fashion brands
Denmark-based fashion group Bestseller implemented Leapwork's low-code test automation platform, enabling functional business users to create and maintain test flows across Dynamics 365, POS, and e-commerce systems — without relying exclusively on technical staff.
Background
Bestseller's testing was predominantly manual, limiting coverage and introducing risk as the company's omnichannel retail footprint grew. Previous automation tools required deep technical expertise that non-QA staff could not provide, and they could not cover POS and offline systems — leaving critical workflows untested. The departure or reduced availability of the single engineer maintaining the tool posed a continuity risk.
What Was Implemented
- Leapwork low-code visual test automation platform (recommended by Microsoft for Dynamics 365)
- 110 new automated test cases covering full customer experience flows, including edge cases
- 120 reusable subflow components to accelerate future test creation
- 15 integrations connecting Leapwork to existing systems
- Migration of 700 legacy test flows to the new platform
- Onboarding of 5 functional (non-technical) business users as active test creators
- End-to-end testing including POS platforms and offline agents — previously impossible
Results
Within three months, Bestseller ramped up to 110 test cases , 120 reusable subflows , and 15 integrations , while also migrating 700 existing flows. Five functional users now actively create and maintain tests without relying on engineering staff, eliminating the single-point-of-failure dependency that had plagued the previous approach. The platform enabled testing of POS systems and full end-to-end customer journeys for the first time. The Leapwork case study does not publish defect rate improvements or release-cycle savings figures.
Lessons
- Low-code test automation tools can break the dependency on technical staff and distribute QA ownership to business users
- Starting with a fast ramp-up platform (rather than a maximally powerful but complex one) can unlock velocity that complex tools delay
- Migrating legacy test flows alongside building new ones avoids a "start from scratch" disruption
- Testing POS and offline systems requires platform-level capability that many traditional automation tools lack