Chewy grew net sales 7.7% year over year in fiscal Q1 2026, which ended May 3, reaching approximately $3.36 billion (Digital Commerce 360 - AI). The growth was propelled by pet health services and continued AI deployment across the enterprise. CEO Sumit Singh noted that consumers are becoming more discerning due to elevated fuel prices and macroeconomic pressures, prompting Chewy to take a more conservative view of the consumer environment.
Chewy has embedded AI in customer service, pharmacy operations, fulfillment and marketing workflows, with Singh stating the company expects AI-driven efficiencies to contribute a low tens of millions of dollars benefit in fiscal 2026, with a more meaningful ramp expected into 2027 and beyond (Digital Commerce 360 - AI). Autoship subscription customers grew 10% year over year and accounted for 84.4% of total net sales, or about $2.83 billion (Digital Commerce 360 - AI). Net sales per active customer increased 4.6% year over year to $597, while active customers grew 3.6% to 21.5 million (Digital Commerce 360 - AI).
Pet health and veterinary care represent Chewy's largest long-term opportunities. About 40% of Chewy Vet Care (CVC) customers are new to the retailer, with net sales per active customer around $900 for that cohort (Digital Commerce 360 - AI). Existing customers who visit the vet clinics increase spending meaningfully faster than other cohorts following their first visit. Chewy closed its acquisition of Modern Animal, a veterinary care company, and expects to operate about 60 clinics by fiscal year-end (Digital Commerce 360 - AI).